Effective Date: December 8, 2025
Website: https://www.metrosmartconnect.com
Email: bookings@metrosmartconnect.com

1. Introduction

Welcome to Metro SmartConnect. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
Metro SmartConnect provides transportation and mobility services.

If you are located in the European Union (EU) or European Economic Area (EEA), this notice also outlines your rights under GDPR.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Full name
• Email address
• Phone number
• Mailing address
• Payment and billing information
• Health or accessibility details (only if required to provide services)
• IP address, device info, and browser data
• Information submitted through online forms or during service use

3. How We Collect Your Data

Your personal data may be collected through:

• Online booking and inquiry forms
• Email, phone, or messaging communication
• Service purchases or reservations
• Third-party tools (payment processors, analytics platforms, etc.)
• Cookies and website tracking technologies

4. Why We Use Your Data

We process your personal data for:

• Providing transportation and mobility services
• Completing bookings and processing payments
• Responding to customer inquiries
• Meeting legal or regulatory requirements
• Improving website functionality and user experience
• Sending marketing communications (only with your consent)

5. Legal Grounds for Processing (GDPR)

We rely on the following lawful bases:

• Contractual necessity – providing requested services
• Legal obligation – compliance with laws and regulations
• Consent – for marketing or special-category data
• Legitimate interests – fraud prevention, service improvement

6. Sharing Your Personal Data

We do not sell your personal data.

We may share your data with:

• Trusted service providers (payment processors, IT services, hosting)
• Legal authorities when required by law
• Business partners or affiliates (only with explicit consent)
• Security and infrastructure providers

7. International Data Transfers

If your data is transferred outside the EU/EEA, protection is ensured through:

• Standard Contractual Clauses (SCCs)
• Approved data transfer agreements
• Transfers to countries deemed adequate by the European Commission

8. Data Retention

We retain your personal data only for as long as necessary or as required by law.
After that, data is securely deleted or anonymized.

9. Your GDPR Rights

If you are an EU/EEA resident, you have the right to:

• Access your data
• Correct inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to certain processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, email: bookings@metrosmartconnect.com

10. Cookies & Tracking Technologies

Our website may use cookies for:

• Saving preferences
• Analyzing site performance
• Supporting essential website functions

You may disable cookies through your browser settings.

11. Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

12. Contact Us

For any questions regarding your personal data or this Privacy Policy:

Metro SmartConnect
Email: bookings@metrosmartconnect.com

13. Updates to This Policy

We may update this Privacy Policy. Any changes will be posted on this page with an updated effective date.